“Swiggy Faces Disruptions as Mumbai Delivery Riders Strike Over Payout Alterations”


"Swiggy Faces Disruptions as Mumbai Delivery Riders Strike Over Payout Alterations"

The ongoing protests by delivery executives of Swiggy in Mumbai have entered their third day, causing significant disruptions to the operations of the popular food and grocery delivery platform in various parts of Mumbai, Maharashtra’s capital city. As a result, services have either become unavailable or experienced prolonged delays, affecting both food and essential item deliveries.

The protests stem from recent changes made to the rate cards for Swiggy’s delivery riders, who operate as gig workers and are compensated per order rather than being on the company’s payroll. The key issues raised by the striking delivery executives include alterations to their payout rates and an extension of the delivery radius within which they are expected to operate.

One major grievance among the delivery workers is the extension of their delivery radius from 4 kilometers to 6 kilometers, while their base pay remains unchanged at Rs 20 per delivery. The overall payout to these workers is determined by a combination of factors, including the base pay and additional components designed to compensate for factors like distance traveled.

Videos circulating on social media depict striking workers preventing their fellow delivery executives from completing their orders, with one worker urging others to “snatch away orders from every rider who is trying to complete deliveries.” The protest initially began with members of the Rashtriya Karmachari Sena in Bandra, but it quickly gained momentum as other groups joined in, leading to sporadic protests across Mumbai—a crucial market for Swiggy.

In response to the strike, some customers have shifted to alternative delivery platforms like Zomato’s Blinkit. While there were also protests by Zomato delivery partners on October 9, the impact on operations for the Gurugram-based company was relatively minor compared to Swiggy. Swiggy’s disruptions have not been limited to food deliveries; even its quick-commerce arm, Instamart, experienced challenges in functioning smoothly. This led to delays and disruptions in delivering groceries to customers in areas such as Bandra, Dadar, and other adjacent regions, including some parts of South Mumbai.

Swiggy has yet to provide a formal response to the ongoing protests and disruptions. Inquiries from customers on social media platforms, such as X (formerly Twitter), have been met with statements from Swiggy indicating that the service is not operational in the affected areas due to operational constraints.

As the strike continues, it remains to be seen how Swiggy will address the concerns of its delivery partners and restore seamless operations in the affected regions. The situation underscores the challenges faced by gig workers in the gig economy, particularly as they advocate for fair compensation and working conditions.

Sources By Agencies

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