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Around 400 IndiGo passengers traveling to Delhi and Mumbai were left stranded for nearly 24 hours at Istanbul Airport in Turkey, after their flights were delayed due to “operational reasons,” as reported by NDTV on Friday. The passengers expressed their frustration on social media, alleging that they were not provided with adequate food, accommodation, or support during the long wait.
The delay impacted passengers of two IndiGo flights—one headed to Delhi and the other to Mumbai—causing significant inconvenience and confusion. The flight initially scheduled for 8:15 PM on December 12 was first delayed to 11:00 PM, and then pushed to 10:00 AM the following day. Passengers complained of lack of communication and poor customer service, with some alleging that they received no formal announcements from IndiGo, and instead, Turkish Airlines crew members informed them of the delay.
Passenger Parshwa Mehta took to X (formerly Twitter) to vent his frustration, saying, “Your handling of flight 6E0018 from Istanbul to Mumbai has been a disaster. First delayed, then no clear communication from IndiGo, and when we were told we’d get lounge access, it was overcrowded and insufficient for the number of passengers. Many of us were left standing for hours.” He added that there were no alternative flights offered, no compensation plan, and no clear explanation from IndiGo representatives.
Several passengers echoed similar complaints, calling the situation chaotic and poorly managed. They questioned the airline’s accountability, criticizing the lack of empathy for those stranded and seeking an explanation for the inconvenience caused.
IndiGo responded to the complaints, apologizing for the inconvenience and assuring that they would be reaching out to affected passengers. A statement from the airline read, “We sincerely apologize for the inconvenience and will connect with you.” However, many passengers expressed disappointment at the lack of immediate solutions or assistance at the airport.
This delay comes on the heels of IndiGo being ranked among the “world’s worst airlines” in the 2024 AirHelp Score report. With a low score of 4.80 and a ranking of 103rd out of 109, IndiGo’s poor customer satisfaction and handling of flight disruptions were highlighted as key factors in the rating. In response to the report, IndiGo criticized the survey’s methodology, calling into question the credibility of the findings due to a lack of transparency on the sample size from India.
As the airline continues to face criticism, passengers are left waiting for a formal response to their grievances and an explanation for the operational failures that led to the prolonged delays at Istanbul Airport.
Sources By Agencies
