“Passenger Upset with Air India Despite Expensive Ticket, Video Goes Viral”

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A recent video shared by Shreyti Garg, a content creator, detailing her disappointing experience on an Air India flight from Delhi to Toronto has sparked attention on social media. Garg, accompanied by her 2.5-year-old and seven-month-old children, highlighted numerous in-flight issues, despite the hefty cost of the tickets, raising concerns about the quality of service provided by the airline.

In her Instagram post, Garg expressed dissatisfaction with the substandard in-flight facilities despite paying a significant sum of ₹4.5 lakh for the Air India tickets. She highlighted several problems, including malfunctioning in-flight entertainment systems and broken seats. Notably, she pointed out a specific “dangerous situation” involving a broken seat handle that posed a potential risk to her toddler due to exposed wires.

“We were on an Air India flight from Delhi to Toronto, traveling with our two kids. Unfortunately, almost everything was non-functional,” Garg stated in her post, detailing the distressing situation during the flight. Despite bringing the issues to the attention of the airline crew multiple times, she lamented the lack of effective action taken to address the problems.

Her post gained significant traction on Instagram, drawing numerous comments and reactions from concerned viewers. However, despite the widespread attention the video received on social media, Air India has yet to respond or provide any statement regarding the incident or the concerns raised by Garg.

The viral nature of Garg’s video has brought attention to the perceived quality of service provided by Air India, particularly concerning the in-flight experience for passengers, especially those traveling with young children. The lack of response from the airline has prompted further discussion and concern among social media users regarding passenger safety and the airline’s responsibility to address such issues promptly.

As the video continues to circulate and gain attention online, it remains to be seen how Air India will address the situation and respond to the concerns raised by passengers regarding the functionality and safety of their in-flight facilities.

Sources By Agencies