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IndiGo’s CEO, Peter Elbers, has announced plans to conduct a thorough review of the airline’s operations to prevent future disruptions, following the chaos passengers faced due to dense fog in northern India. Despite acknowledging challenges arising from the recent weather conditions, Elbers assured that flight operations are expected to return to normalcy by next week.
The airline faced scrutiny and a fine of ₹1.2 crore from aviation authorities for violating norms during Sunday’s fog-related disruptions. Elbers stated, “We are going to collectively…evaluate ways on how we can do better, not only in Indigo itself but even with the ecosystem; air traffic control, airports, airports authorities, operators, security personnel.”
The CEO addressed the challenges posed by the dense fog in northern India, where approximately one-third of the airline’s 86 destinations are situated. He acknowledged the need for a collective effort to handle the accumulation of flights and its cascading effects during adverse weather conditions.
A notable incident on Sunday involved passengers on an IndiGo flight from Goa to Delhi refusing to disembark after the aircraft was diverted to Mumbai due to poor visibility in Delhi. The flight eventually departed for Delhi after a 12-hour delay. The Bureau of Civil Aviation Security (BCAS) issued notices to the Mumbai airport operator and IndiGo for violating norms and mistreating passengers during flight diversions.
Elbers emphasized the airline’s commitment to reviewing operations with the industry to prevent future disruptions. He mentioned the recent update to the navigation system and expressed confidence that flight operations would return to normal by the following week.
However, recent data from the civil aviation ministry highlighted that IndiGo’s on-time performance (OTP) was the lowest at 43.7% as of Wednesday. Elbers attributed this to flight cancellations and delays on January 14, acknowledging the need for an expanded digital network to ensure accurate information reaches customers promptly.
Union Minister Jyotiraditya Scindia also weighed in on the situation, describing Sunday’s incident as shameful. He emphasized the paramount importance of passenger safety and security in civil aviation. Notices were swiftly issued, and penalties were imposed within 24 hours in response to the incident.
As IndiGo faces scrutiny and takes measures to enhance operational efficiency, the aviation industry continues to grapple with the challenges posed by adverse weather conditions and strives to ensure a seamless travel experience for passengers.
Sources By Agencies
