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A recent post by a doctor on X (formerly Twitter) has raised serious concerns about the quality of service and hygiene at a luxury five-star hotel in Pune. The doctor accused the hotel of providing poor customer service, particularly highlighting the discovery of a reused comb in her room and a rude interaction with the hotel’s general manager (GM).
The incident began when the doctor checked into the hotel, only to find that her room had been changed without prior notice or explanation. While she said she could accommodate the room change, things took a turn for the worse during her visit to the hotel’s spa. Upon returning to her room, she opened what was supposed to be a “sealed” comb package, only to find a used comb inside.
“Disgusting & unhygienic. If they’re reusing combs, what else are they reusing? Toothbrushes? Horrifying to even think about,” the doctor posted on social media. This discovery prompted her to lodge a complaint, which, she claimed, was met with a rude and condescending response from the hotel’s GM.
The doctor described the GM’s attitude as dismissive and hostile, saying that instead of addressing her concerns, he shouted at her and told her to do whatever she wanted regarding the situation. When she asked to take a photo of him to highlight the issue, he reportedly became aggressive. “Things went from bad to worse,” she added.
The hotel in question has since responded to the allegations, stating that they strive to provide the best possible service and uphold the trust of their guests. A spokesperson emphasized the hotel’s commitment to delivering exceptional experiences and world-class amenities, although no direct response to the specific allegations was provided.
The doctor’s social media post has sparked a wider conversation about the quality of service at luxury hotels, with several other guests sharing similar experiences. One commenter mentioned facing issues with recycled hotel toiletries, while others reported incidents of poor treatment from hotel staff.
In her post, the doctor also questioned the hotel’s hygiene standards, asking, “Is this your hospitality standard?” She concluded her post by criticizing both the hotel’s lack of hygiene and the unprofessional behavior of the GM.
The post has prompted a mix of reactions from social media users, with some sharing their own bad experiences at the same hotel, while others expressed concerns about similar practices in other luxury establishments. Many have voiced their disappointment, calling for hotels to uphold better standards of cleanliness and customer service, especially in the hospitality industry.
As the controversy unfolds, the hotel has yet to address the specific claims made by the doctor, but the incident has already sparked important conversations on social media about hotel hygiene and customer service.
Sources BY Agencies
