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In a surprising turn of events, comedian Kunal Kamra has accepted Ola founder Bhavish Aggarwal’s offer to join the company, albeit with several conditions aimed at addressing the ongoing service issues plaguing Ola’s electric scooters. This latest development follows a heated exchange between the two, sparked by Kamra’s criticism of the company’s after-sales service.
The back-and-forth began when Kamra shared an image on social media platform X (formerly Twitter) depicting numerous Ola electric scooters parked at a service center. In his post, Kamra questioned the company’s commitment to customer service, asking, “Do Indian consumers have a voice? Do they deserve this? Two-wheelers are many daily wage workers’ lifeline.” In response, Aggarwal dismissed Kamra’s concerns as a “paid tweet” and invited him to “come and help” Ola, offering to pay him more than what he earned from his comedy career.
Following a wave of public responses, Kamra posted on X, stating he felt like an “OLA employee” due to the numerous tags and comments he received about the situation. He accepted Aggarwal’s offer with specific demands to ensure accountability and improvement in customer service.
Kamra outlined several “action points” for Ola Electric to consider:
- Commitment to Service: Ola must commit to completing all scooter repairs within seven business days from the service request at authorized service centers.
- Compensation for Delays: For repairs that exceed the seven-day limit, customers should receive either a temporary replacement scooter or a daily reimbursement of ₹500 until the repairs are completed. Additionally, customers would earn ₹500 per delayed day, capped at ₹50,000.
- Insurance for New Scooters: Every new Ola Electric scooter sold should come with two types of insurance—one for the vehicle and one for services. The service insurance should be provided free of charge to customers.
As of now, Bhavish Aggarwal has yet to officially respond to Kamra’s detailed demands. In a related move, Kamra also shared a post by another user who alleged that all Ola electric scooters at a service center in Maharashtra were in poor condition, citing a lack of qualified engineers or technicians on-site.
The ongoing dialogue between Kamra and Aggarwal highlights the growing concerns among consumers regarding Ola’s service quality and the need for transparency and accountability in addressing these issues. As both parties continue to engage publicly, the outcome of this unusual collaboration remains to be seen.
Sources By Agencies
