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A recent incident involving IndiGo Airlines has sparked outrage after a passenger’s checked-in luggage, containing items worth ₹45,000, went missing on a flight from Kolkata to Guwahati. The passenger, Monik Sharma, faced additional frustration when the airline offered a compensation of only ₹2,450 for the lost items.
Sharma’s suitcase, which included valuable items and important documents such as an Aadhar card, PAN card, and driver’s license, was misplaced during transit. The loss was reportedly exacerbated by the Crowdstrike outage, which had a significant impact on airline and airport operations.
The situation was brought to public attention through a post on social media by Ravi Handa, Sharma’s friend. The post expressed discontent with the airline’s handling of the situation and questioned how the luggage could vanish during the flight. “The bag had stuff worth 45k in it along with important papers like Driving License, PAN, Aadhar, etc. It was checked in at Kolkata airport. It never reached Guwahati. How can it vanish mid-air? Was the plane leaking bags?” Handa wrote. He also criticized the airline’s compensation, stating, “Around a month later – Indigo has come back offering ‘compensation’ of ₹2450. It is ridiculous. Just the bag would cost more than that.”
The post has ignited a broader discussion on social media about the precautions passengers should take with their checked-in luggage. Some users advised against placing valuables and important documents in checked-in bags, noting that airlines typically disclaim responsibility for such items. “The airlines ask you not to keep any valuables (cash and jewellery especially) in the checked-in luggage. Even important documentation like DL, PAN etc. Even a consumer court can’t help here, move on,” one user commented.
Another user highlighted the need for travel insurance, saying, “Credit cards have baggage loss insurance. PS: as a thumb rule, don’t put anything valuable in the check-in bag. Anyone can open your bag anytime during transit and no one is liable for anything missing in your bag.”
The discussion also drew comparisons to other incidents involving airline mishandling, with one user recalling a similar situation during a Microsoft blue screen event.
In response to the social media outcry, Ravi Handa reached out to IndiGo’s social media team, sharing an image of Sharma’s boarding pass. While IndiGo’s team assured further investigation, Sharma’s luggage has yet to be recovered.
The incident underscores ongoing concerns regarding airline baggage handling and compensation policies, prompting calls for clearer guidelines and improved customer support in such situations.
Sources By Agencies
