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BJP leader Sudhanshu Mittal recently expressed disappointment and frustration over his experience on an Air India flight from Delhi to Dubai. Mittal had booked business-class tickets for himself and his wife, expecting a comfortable journey. However, upon boarding the flight, he discovered what he described as the “most pathetic business class ever.”
The crux of Mittal’s complaint was centered around the condition of the business class cabin, which he described as old, broken, and dilapidated. Specifically, he highlighted that the footrest of one of the seats was broken, adding to their discomfort during the flight.
Mittal’s dissatisfaction escalated when he raised the issue with the cabin crew, alleging that the commercial officer was rude and attempted to offload them from the flight. This incident occurred despite Mittal’s initial expectation of a new plane with a well-maintained cabin, as depicted during the booking process.
In response to Mittal’s public criticism on social media platform X, Air India acknowledged the complaint and expressed regret over his experience. The airline stated that they are investigating the matter and committed to taking appropriate actions to prevent such incidents in the future.
Mittal’s experience resonated with other users on X, with some sharing similar grievances about their own encounters with Air India’s services. One user recounted being promised an upgrade voucher and refund but not receiving it, while another mentioned issues with seat conditions despite complimentary meals being served.
The incident involving Mittal has sparked discussions about the quality of service provided by Air India, especially in their business class offerings. Some users suggested considering alternative airlines with better amenities and legroom, highlighting the importance of addressing customer concerns to maintain a positive reputation.
Overall, Mittal’s public criticism sheds light on the challenges faced by airlines in meeting customer expectations and underscores the importance of continuous improvement in service quality to enhance customer satisfaction.
Sources By Agencies
