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Anupam Mittal, the CEO of Shaadi.com and a judge on Shark Tank India, recently took to social media to express his frustration with IndiGo Airlines, accusing the carrier of providing “inhumane” treatment to passengers due to significant flight delays. Mittal’s criticism comes amid a surge in passenger complaints and public outcry against the budget airline.
In a post on X (formerly Twitter), Mittal shared his ordeal, revealing that two of his flights faced substantial delays. He recounted a delay of over 45 minutes while sitting on the tarmac during his IndiGo flight from Delhi to Mumbai. Mittal further alleged that passengers were forced to endure uncomfortable conditions inside the aircraft to cut costs.
Additionally, Mittal disclosed another delay of more than 2 hours on his Mumbai to Delhi flight, where passengers were reportedly not offered a refund for the inconvenience caused.
In his post, Mittal tagged the Directorate General of Civil Aviation (DGCA), urging action against what he deemed “inhumane” treatment by the airline. His criticism underscores growing frustration among passengers over the quality of service provided by IndiGo.
Responding to Mittal’s grievances, IndiGo issued an apology and provided explanations for the delays. The airline cited a medical emergency as the cause of the two-hour delay on the Delhi-Mumbai route and acknowledged traffic congestion for the 30-minute delay on the Mumbai to Delhi flight.
In its statement, IndiGo expressed regret for the inconvenience caused to Mittal and other passengers, emphasizing the importance of their time and the impact of such delays on travel plans. The airline assured passengers that it understands the significance of punctuality and is committed to improving customer experience.
Despite the apology, Mittal’s criticism highlights the ongoing challenges faced by IndiGo in managing its operations effectively amidst increasing passenger complaints and dissatisfaction. As travelers demand better service standards, airlines like IndiGo are under pressure to address concerns promptly and enhance the overall passenger experience.
Sources By Agencies
