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An Air India passenger was alarmed to find a metal blade in his in-flight meal during a flight from Bengaluru to San Francisco. Mathures Paul, a journalist, shared his harrowing experience on social media, highlighting a significant lapse in the airline’s catering service.
Mr. Paul recounted that he was enjoying his meal of roasted sweet potato and fig chaat aboard Air India AI 175 when he felt a sharp object in his mouth. Upon closer inspection, he discovered it was a metal blade. “Air India food can cut like a knife. Hiding in its roasted sweet potato and fig chaat was a metal piece that looked like a blade. I got a feel of it only after chewing the grub for a few seconds. Thankfully, no harm was done,” he wrote, sharing an image of the bowl with the blade next to the food.
Mr. Paul raised serious concerns about the potential consequences if the metal piece had been consumed by a child. “What if the metal piece was in the food served to a child? First picture shows the metal piece that I spat out and the second picture shows the meal before it put metal into my life,” he added.
In response to the incident, Air India reached out to Mr. Paul and offered a one-way business class ticket, valid on any Air India flight for up to one year. However, Mr. Paul declined the offer, describing it as a ‘bribe.’
Air India confirmed the incident and identified the blade as part of a vegetable chopping machine used by its catering vendor. Rajesh Dogra, Chief Customer Experience Officer of Air India, stated, “Air India confirms that a foreign object was found in the meal of a guest aboard one of our flights. After investigation, it has been identified as coming from the vegetable processing machine used at the facilities of our catering partner.”
In a public response to Mr. Paul’s social media post, Air India expressed regret over the incident. “Dear Mr. Paul, we are sorry to know about this. This does not represent the level of service we aim to provide to our passengers. Please DM us your booking details along with your seat number. We’ll ensure this matter is promptly reviewed and addressed,” the airline stated.
The incident raises significant concerns about food safety and quality control in airline catering services. Air India’s prompt response and investigation are steps towards addressing these issues, but the incident underscores the need for stringent checks to prevent such occurrences in the future.
Sources By Agencies
