Digital Scoop India Official Platform of Digital Scoop India Featuring Latest & Best News #Articles #Bytes #Entertainment #DigitalScoopMagazine
Related Articles
A passenger traveling on an Air India flight from Delhi to Bengaluru recently voiced dissatisfaction after discovering a broken window seat despite paying extra for it. The incident, which occurred on April 4, prompted the airline to address the issue with the help of an engineer.
According to the passenger’s account shared on social media platform X, they had paid an additional fee for seat 22A, specifically choosing a window seat for their journey. However, upon boarding, they found the seat to be broken. Despite the airline’s efforts to rectify the situation with an engineer’s assistance, the seat remained unusable, leaving the passenger questioning the quality of service provided by Air India.
In a tweet directed at Air India, the passenger expressed frustration, highlighting the inconvenience caused by the broken seat despite the extra payment made. They also tagged the Directorate General of Civil Aviation and Ministry of Civil Aviation in their post, seeking attention to the matter.
Responding to the passenger’s concerns, Air India acknowledged the issue and requested booking details for further investigation. They assured the passenger that corrective measures would be taken to address the issue promptly.
This incident comes amidst previous complaints about the airline’s in-flight facilities, as highlighted by content creator Shreyti Garg earlier this year. Garg’s experience revealed subpar entertainment systems and malfunctioning lights during her flight, leading to a less than satisfactory journey for her and her family.
Air India’s prompt response to such grievances indicates a proactive approach to addressing passenger concerns and ensuring a better travel experience for its customers.
Sources By Agencies
