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An incident involving an Apple iPhone order on Flipkart has led to the e-commerce platform being directed to pay ₹10,000 to a customer from Mumbai’s Dadar. The consumer had ordered the iPhone on July 10, 2022, and paid ₹39,628 via credit card. However, the order was cancelled by Flipkart, prompting the customer to file a complaint.
The District Consumer Disputes Redressal Commission in Mumbai ruled that Flipkart’s cancellation of the order was “intentional” and constituted a deficiency in service and unfair trade practice. The commission noted that while the customer received a refund, he deserved compensation for the mental harassment caused by the cancellation.
According to reports, the customer was supposed to receive the iPhone on July 12 but was informed six days later that the order had been cancelled. Flipkart stated that their delivery personnel attempted multiple times to deliver the product but were unable to reach the customer, leading to the cancellation.
In response, Flipkart argued that it acts as an intermediary and the products on its platform are sold by independent third-party sellers. The seller in this case was International Value Retail Private Limited. Flipkart claimed that it relayed the customer’s grievance to the seller, who cited delivery issues as the reason for the cancellation.
The commission clarified that the dispute lies between the complainant and the seller, with no direct cause of action against Flipkart. Despite the refund being issued, the customer’s complaint highlighted the mental harassment and alleged online fraud stemming from the cancellation.
Sources By Agencies
